Refund Policy
Vellocal Refund Policy
We want Vellocal orders to be easy to feel good about. If an item is not right for you, contact support@vellocal.com within 30 days of delivery before sending it back.
Cancellation & Processing Time
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Order Cancellation:
You are permitted to submit an order‑cancellation request within 24 hours after checkout, provided your parcel has not yet been dispatched. Cancellations submitted within this window before shipment will qualify for a complete money‑back refund.
Once your purchase enters shipping preparation or has left our facility, cancellation is no longer possible. -
Order Processing:
All orders will get handled and dispatched within 48 hours (2 business days) once payment gets confirmed. A dispatch confirmation email containing tracking details will be sent to you after goods ship out.
Return Time Limit
Return condition
Returned items should be unused, in original condition, and include the original packaging where practical. Please include the order number and the item you would like us to review.
How we handle a request
Email us with a short reason for the return. We will confirm the next steps and provide return instructions. Please wait for those instructions before mailing a parcel.
Damage, defects, or mistakes
If an item arrives damaged, defective, or different from what you ordered, send photos of the item, packaging, and shipping label. We will assess the issue and, where appropriate, offer a replacement, store solution, or refund.
Refunds and shipping charges
Approved refunds are sent to the original payment method after the return is received and inspected. Original shipping and return shipping are generally non-refundable unless the item was defective, damaged, sent in error, or applicable law requires otherwise. Banks and payment providers may need additional time to show the credit.
Items excluded from returns
Personalized, hygiene-sensitive, and final-sale items may not be eligible for return. If your parcel is lost or damaged in transit, contact us promptly so we can investigate with the carrier.
Need help?
Email support@vellocal.com before sending anything back.