Privacy Policy
Vellocal Privacy Policy
Last updated: September 14, 2026
Vellocal aims to make online shopping feel calm, clear, and personal. This policy explains the information we collect when you visit the store, place an order, or reach out for support.
Details you give us
We may collect your name, email address, phone number, shipping and billing information, order details, and the questions or messages you send. Payment information is processed by the payment providers offered at checkout.
Details created by your visit
Our store may receive device and browser information, IP address, approximate location, pages viewed, referral information, and cookie identifiers. We use this information to keep the site reliable, understand what visitors find helpful, remember preferences, and protect against misuse.
Using information thoughtfully
We use information to confirm and fulfill purchases, communicate delivery updates, provide support, manage returns, prevent fraud, improve the collection and customer experience, and maintain required business records. Where permitted, marketing emails include a clear way to unsubscribe.
Sharing for store operations
Relevant information may be shared with payment, hosting, analytics, fulfillment, delivery, communications, customer-service, and security providers that help Vellocal operate. We may also disclose information to comply with law or protect our customers and rights.
Cookies and controls
Cookies and similar technologies support cart and checkout, remember choices, and provide aggregated insights. You can adjust cookie settings in your browser, but limiting them may affect parts of the shopping experience.
Keeping information
We retain information for as long as needed for the purpose collected and for order support, accounting, disputes, or legal requirements. We use reasonable safeguards, while no online system can be guaranteed completely secure.
Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, or receive a copy of your information, or to object to certain processing. Contact support@vellocal.com to make a request. We may verify the request before responding.
Children and updates
Vellocal is not directed to children who cannot lawfully make a purchase. We may revise this policy as our services evolve and will post the new version on this page.