Contact Vellocal

Questions about a product, an order, delivery, returns, or refunds are welcome. We will help you find the clearest next step.

Customer support

Email support@vellocal.com. Our usual response time is 1–2 business days.

Helpful details

For an order, include the order number and the email used at checkout. For a product question, mention the product name and the detail you want to understand. For damage or an incorrect item, attach photos of the item, packaging, and shipping label.

Returns and delivery

Please review the Refund Policy before requesting a return. If tracking has stalled or a delivery is missing, share the latest status and we will review the available carrier information.

Thank you for giving us the context we need to help efficiently.